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Frequently Asked Questions

What are these dolls made of?
These beautiful dolls are handmade entirely from fabric. Notice that the faces are not molded from plastic or rubber rather they are meticulously sculpted using fabric and thread.

Are credit cards accepted?
Yes. You can pay for your shopping cart with any of the major credit cards. The credit card processing is done through PayPal. It is not necessary to have a PayPal account to do so. However, if you have a Paypal account you can pay with funds from your checking account via eCheck or just your PayPal balance.

I had an old PayPal account that I do not want to use anymore, is this going to be a problem?
No. When you get into the PayPal website after check out, PayPal provides an option which says: "If you do not currently have a PayPal account [Click Here]". You just need to click on the button indicated and proceed as though you have no account with PayPal. You can then pay using any major credit card you choose. Also, do not open a new PayPal account when asked, unless of course you want to.

What about Check or Money Order payments?
Money Orders and checks are welcome but must be in US Currency only. Checks or MO's in any other currency will be returned via surface mail and the order cancelled. Directions for sending checks or money orders will be provided in a confirmation email upon submission of the order. All money orders and checks will have to be cleared by our bank before shipment will be made. Note, however, that orders to be paid by check or money order will be kept open and the item(s) in reserve for two weeks to allow for mailing time. If after two weeks, payment is not received, the order is cancelled and the item(s) returned to inventory as available for sale.

How soon do you ship orders?
Shipping will be made every Wednesday and Saturday of the week. The cut off will be for purchases received or cleared at the end of the business day before (US EST). Some shipping may be done on other days to accommodate urgent purchases but this must be confirmed via email beforehand.

How are orders shipped?
All orders within the USA are shipped via USPS Priority Mail with Delivery Confirmation. Outside the US, the shipping and handling charges are calculated with USPS Global Priority Mail rates in mind. Express Mail service both US and International may be selected upon check out. Extra charges, of course, will apply. One thing about Global Express Mail though, is that the USPS provides package tracking while Global Priority does not. Express services also has automatic insurance for up to $100.

For more information please contact:

Kwentong Manika
by Lordem Handicrafts
Lot 10 Blk 4 Nickel Drive,
Silverhomes, Teheran St.,
Multinational Village,
Paranaque City 1708

Telephone: +63-2-821-1234
Fax: +63-2-821-6727